ESR help Desk

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Contact ESR Customer Service at 1-888-999-4474
(Back to Clients Only page)

ESR is pleased to announce the new Four Level customer service program.

1. Instant Status online--view the real-time status of every report, on-line, 24/7 with the ESRnet service. With the ESRnet, our clients know what we know, as soon as we know it. Clients also have access to the ESR On-Line User Manuel.

2. STATUS Desk (888-999-4474, Ext. 240): for immediate updates and current report status (also available online directly at ESRnet). (E-mail here.)

3. CUSTOMER CARE Desk (888-999-4474, Ext. 225): for questions about your account, services, forms, invoices, or any other service issue beyond report status. If a matter cannot be resolved immediately, Customer Service will open a "ticket" to track and resolve any questions or requests. (E-mail here)

4. HR Help Desk (Extension 222): Advice from our in-house ESR Human Resources expert or attorney on safe hiring issue. (E-mail here)

(Note: Although ESR has an in-house attorney, ESR does not offer or give any legal advice. Any opinions by the ESR in-house attorney are generalizations meant to reflect general industry practices, based upon commonly accepted industry practices, and do not constitute legal advice. Specific factual situations should be discussed with your legal counsel. Advice form the HR Help Desk cannot address all specific concerns of your particular Company and should not be relied on as legal advice. )