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ESR Support: 888.999.4474

Applicant Resources

Employment Screening Resources (ESR) is unable to give job seekers individual advice on job seeking or on any legal matter. If you have a question about your situation, you are advised to contact a knowledgeable professional. Your local bar association can give you the names of attorneys who may help and many Attorneys and law firms have websites onlines. Job placement professionals can also be of assistance. This page is provided as a courtesy to job applicants that have questions or concerns about background checks.

How Consumers Dispute Information in a Consumer Report

If you are the subject of a consumer report prepared by Employment Screening Resources (ESR) and find information you believe is incorrect or incomplete, you have the right under federal law to dispute that report. A Consumer Reporting Agency (CRA) has the legal obligation to investigate your concerns and accuracy is a top priority at ESR. You may contact us by calling 888-999-4474 Toll Free and asking to speak with a Dispute Resolution Specialist. You may email or write to us using information on Contact Us page.

Upon receipt of your dispute, ESR has thirty (30) days to conduct a reinvestigation of the information disputed and to record the current status of the information on your file or, in some instances, delete the information from your file. We will provide you with notice of the results of our reinvestigation no later than five (5) business days after the completion of the reinvestigation. This notice will be provided to you by mail.

The links below will take you to the document 'A Summary of  Your Rights Under the Federal Fair Credit Reporting Act' provided by the Consumer Financial Protection Bureau (CFPB):

You may also have separate rights under state law depending on where you reside. Information on your states regulations can be found at the agency that regulates Consumer Reporting in your state.

Is there Information that ESR will NOT Report to an Employer?


As a Consumer Reporting Agency (CRA) under the federal Fair Credit Reporting Act (FCRA) and corresponding state and local laws, ESR is under a number of restrictions in terms of what can and cannot be reported.

The FCRA has a general rule concerning accuracy.  It states that a CRA "shall follow reasonable procedures to assure maximum possible accuracy of the information." For that reason:

ESR supports and follows the Americans with Disabilities Act (ADA), the Genetic Information Nondiscrimination Act (GINA), local, state, and federal nondiscrimination laws, and the anti-retaliation provisions of  civil rights laws. Accordingly, ESR does not report on:

Under the FCRA, local, state, and federal laws there are additional restrictions on what employers can consider and what screening firms can report.  In that regard:

Although ESR does not offer legal services and does not make legal judgments, ESR operates under generally accepted industry practices in making these determinations.  For example:

It is ESR's philosophy that only accurate and actionable information should be provided to employers, and that an employer needs to work with a CRA that does not merely report raw data but provides a professional service that helps employers understand what information may be considered in making employment decisions.

General Information

Credit Reports

Identity Theft Resources

Certified with the National Association of Professional Background Screeners ESR's SOC 2 Audit Report confirms it meets high standards set by the American Institute of Certified Public Accountants (AICPA) for protecting customer information PCI-DDS Compliance Certified Safe Harbor US Department of Commerce Services Perfromed in the USA Safe Hiring Manual Founding Member of the National Association of Professional Background Screeners