Client Service
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For Current Clients: |
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| 1. |
To VIEW RESULTS for a background
screening: |
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a. |
Use the ESRnet on-line report system--all
reports are available in real time, 24/7 (Customer Service can help
you with passwords). |
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b. |
If there
is a report that for any reason has gone beyond the 72 hours because
of circumstances beyond our control, you many check the status
on-line, e-mail Customer
Service or call STATUS DESK at 1-888-999-4474, ext.
225 for updates on specific orders from 8:30 am to 5:00 pm PST
Monday - Friday.
Reports can be delayed
beyond three days when schools, courts or employers are closed
for holidays, employers will not return phone calls, court clerks
delay in obtaining court records and similar issues beyond anyone's
control. Any such third party delay will be documented in
the ESRnet online system.
For your user name and
password for the ESRnet online system, you may also contact Customer
Service. All information on on the current status
of each order is available in real-time 24/7 on the ESRnet system. |
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c. |
All e-mails to customer service are answered in 3
business hours or less. |
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To contact customer service for questions about your
account, services, forms, invoices, or any other service issue beyond
immediate report status, contact the CUSTOMER CARE Desk (888-999-4474,
Ext. 225). . If a matter cannot be resolved immediately, Customer
Service will open a "ticket" to track and resolve any
questions or requests. |
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Go to On Line User Guide >>>
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