ESR is NAPBS Accredited for ScreeningESR is accredited by The National Association of Professional Background Screeners (NAPBS®) for employee screening background checks.
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Basic verification includes dates of employment, job title; and reason for leaving. Some employers will verify salary. Usually obtained from HR, Personnel or Payroll. Some employers have the information recorded on a 900 service.
This information confirms your applicant's resume; verifies his/her job history; helps eliminate any unexplained gaps in employment which ensures that appropriate jurisdictions have been checked for criminal records; and helps an employer demonstrate "due diligence" in their hiring practices.
Employers are often hesitant to give recommendations and may limit prior employment checks to the basic information. However, just verifying the facts on the application can be very valuable. This service can be limited if not allowed to contact current employer, if past employer is out of business or cannot be located, or if employee was working through an agency. There can be third party fees associated with employment verification, such as fees imposed by 900 services. ESR first goes though a procedure to establish that the past employer is legitimate and independently establishes a phone number from the number the applicant provides in order to provide due diligence protection. ESR then uses an approach of making three (3) solid attempts to the party that has been identified as the correct party, and will supplement those attempts with faxes and email as available. A 'solid attempt' may be any of the following: 1) following up on a release sent to a Verifying Party; 2) speaking with or leaving a message with a Verifying Party; 3) a Verifying Party asking ESR to call back at another date/time, and; 4) obtaining a Verification of Employment (VOE) but waiting for a reference (Supervisor Interview). There are times when a past employer just will not call back, or the past employer has moved, merged or gone out of businesses. ESR summarizes all attempts in a call history log showing who was called , when and the results of each call. Results can also be delayed if an employer request that a release be sent. There are some employers that outsource their data to third party sources, and ESR will contact those services as appropriate. Those services typically charge an additional fee. An employer should NEVER submit a current employer for verification. All employers entered into the ESR system will be contacted. If a current employer should not be contacted, that current employer should not be entered into the order system.
