The National Association of Professional Background Screeners (NAPBS) Chairman Fred Giles has called an NBC Today Show report about pre-employment background checks and how background check firms make errors that mistake innocent people for criminals causing them to lose jobs “misleading” as well as “potentially dangerous.” The full NAPBS statement from Chairman Fred Giles about the NBC Today Show report is available at http://www.napbs.com/files/napbs_today_show_response.pdf. In the NAPBS statement, Chairman Giles said: “NBC’s Today Show and reporter Jeff Rossen have done a disservice to employers and the general public by focusing on a small number of unfortunate instances in an attempt to indict an entire industry that is critical to the safety of our homes and workplaces.” By relying on only a few examples, Giles said the Today Show “ignored the vast majority of the millions of background screens conducted each year and the serious workplace problems they helped to prevent.” Giles added that “two important points” that Today Show viewers need to know are:
- Federal law, particularly the Fair Credit Reporting Act (FCRA), protects the rights of job applicants in disputing incorrect information in pre-employment background checks.
- Employers have a legal responsibility under the FCRA to acknowledge these disputes and to follow a specific process for resolving them and that process should protect the applicant’s pursuit of the position.
- Consumer protection,
- Legal compliance,
- Client education,
- Product standards,
- Service standards, and
- General business practices.