The U.S. Citizenship and Immigration Services (USCIS) has announced that users of the federal E-Verify online system that allows businesses to verify the employment eligibility of their employees to work in the United States gave the program high marks in a recent customer satisfaction survey. More than 1,300 randomly selected employers across the nation who use E-Verify rated the program as exceptionally high in overall customer satisfaction with an average score of 86 out of 100 on the American Customer Satisfaction Index (ACSI) scale, 19 points above the current federal government average. To view the entire E-Verify ACSI report, visit here: ‘E-Verify Customer Satisfaction Survey, Final Report, January 2013.’

“We are proud of the advancements we have made in the E-Verify program,” USCIS Director Alejandro Mayorkas stated in a press release about the survey available here: ‘E-Verify Receives High Ratings in Customer Survey.’ “This customer survey validates the success of our efforts, which we have undertaken in collaboration with the business and labor communities and other key stakeholders.”

The survey evaluated key program aspects of E-Verify – a free Internet-based system that compares information from the Form I-9 completed by all new hires with Department of Homeland Security (DHS) and Social Security Administration (SSA) databases – including registration, the online tutorial, ease of use, technical assistance and customer service. The survey was conducted by CFI Group, a consulting firm specializing in customer satisfaction measurements. According to CFI Group, the average score for government agencies is 67. Other key survey findings revealed that the majority of E-Verify users were:

  • Likely to recommend E-Verify to other employers;
  • Confident in E-Verify’s accuracy; and
  • Likely to continue using the program.

According to the USCIS press release, more than 99 percent of work-authorized employees are automatically confirmed as employment authorized to work by E-Verify and employer enrollment in E-Verify has more than doubled since January 2009, with more than 432,000 participating companies representing more than 1.3 million hiring sites. Approximately 1,500 new employers enroll each week. More than 20 million queries were processed in E-Verify during FY 2012 and more than 8.4 million queries have been run through the system so far during FY 2013. For more information about E-Verify, visit

While participation in E-Verify is still voluntary for many businesses in the United States, employers with federal contracts or subcontracts must use the system. E-Verify usage is also required by law in several U.S. states, and the list continues to grow. A Designated E-Verify Employer Agent such as Employment Screening Resources (ESR) may help employers comply with E-Verify/Form I-9 regulations. For more information, visit Employment Screening Resources (ESR) – ‘The Background Check Authority’ – is a nationwide background screening provider accredited by The National Association of Professional Background Screeners (NAPBS®). For more information about ESR, visit, call Toll Free 888.999.4474, or email [email protected].


About Employment Screening Resources (ESR):

Founded by safe hiring expert Attorney Les Rosen in 1997, Employment Screening Resources (ESR) – ‘The Background Check AuthoritySM’– provides accurate and actionable information that empowers employers to make informed hiring decisions for the benefit of their organizations, employees, and the public. CEO Rosen literally wrote the book on background checks with “The Safe Hiring Manual” and ESR is accredited by The National Association of Professional Background Screeners (NAPBS), a distinction held by a small percent of screening firms. Employers choosing ESR know they have selected an agency meeting the highest industry standards. To learn more about ESR, visit or call toll free 888.999.4474.

About ESR News:

The Employment Screening Resources (ESR) News blog – ESR News – provides employment screening information for employers, recruiters, and jobseekers on a variety of topics including credit reports, criminal records, data privacy, discrimination, E-Verify, jobs reports, legal updates, negligent hiring, workplace violence, and use of search engines and social network sites for background checks. For more information about ESR News or to send comments or questions, please email ESR News Editor Thomas Ahearn at [email protected]. To subscribe to the ESR News Blog Feed, visit To subscribe to the complimentary ESRcheck Report monthly newsletter, please visit

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