Candidate Experience

Written By ESR News Blog Editor Thomas Ahearn

Background screening technology innovations “are improving speed, trust, transparency, and ultimately, the candidate experience” to attract “record numbers of millennials and Generation Z job candidates entering the workforce,” according to experts interviewed for an article in the June 2019 edition of HRO Today Magazine.

In the article “Advancing the Process,” author Marta Chmielowicz interviewed several background screening experts including Dawn Standerwick, Vice President of Strategic Growth at Employment Screening Resources® (ESR), a leading global background check provider headquartered in California.

Standerwick was elected Chair of the Board of Directors of the National Association of Professional Background Screeners (NAPBS) for the 2016 to 2017 term. In 2018, the NAPBS – the global authority for the background screening profession – recognized her as the longest serving Board Member in their history.

“Candidate experience is now one of the hottest topics in hiring,” Chmielowicz wrote, and she cited a  2016 State of Employer Branding survey by Jibe of nearly 300 professionals on employer branding that found 95 percent of HR professionals feel that their brand is impacted by candidate experience.

Since background screening “can allow an organization to showcase its employment brand while executing proper vetting and due diligence” the article sought out “key capabilities that today’s job candidates expect in a screening process” and found “speed, trust, and transparency are paramount.”

Speed is improved by “ensuring that background check platforms are integrated into applicant tracking systems (ATSs)” and “adopting mobile capabilities can further improve ease of access and time to hire” since Pew Research Center data shows that nine out of ten millennials are using smartphones.

“It’s critical that any platform is mobile-friendly and extends an easy to understand and navigate process that is optimized to today’s standards. Text messaging notifications are a recent demand of the market,” said Standerwick, who has more than 25 years of experience in the background screening industry.

Trust can be attained through background screening technology that gives “applicants a greater level of transparency and control over the information that they share” since “privacy concerns are becoming a top-of-mind priority across the board” in the mobile connected world, according to the article.

“There is currently a significant concern around security, privacy, and confidentiality in light of recent data breaches and legislation like the EU General Data Protection Regulation (GDPR),” said Standerwick, referring to a law that protects the data of European Union (EU) citizens that took effect in May 2018.

Transparency is implemented by background screening portals that “give candidates permission to check on the status of reports,” the article states. Standerwick explains that background screening technologies contain many capabilities that can ease the burden of compliance that include:

  • A dynamic notice, disclosure, and consent process;
  • Pre-population of already submitted information through an ATS or other HR technology;
  • Automated delivery of required copies of the background check report;
  • The ability to automate pre- and post-adverse action notices;
  • A clear path for disputing any component of the background check; and
  • Delivery of individualized assessments when a candidate is disqualified due to a criminal history.

However, the article warns that although technology can deliver a positive candidate experience, “organizations still need to prioritize a humanized approach.” The complete article from HROToday is available at www.hrotoday.com/news/talent-acquisition/screening-selection/advancing-the-process/.

Employment Screening Resources® (ESR) was named to the 2018 HRO Today Magazine Baker’s Dozen for Top Pre-Employment Screening Services and won the 2018 TekTonic Award from HRO Today Magazine for innovation and disruption in screening technology. To learn more about ESR, visit www.esrcheck.com.

The ESRCheck® Solution – a modern and innovative screening technology solution only from Employment Screening Resources® (ESR) – is a fully automated online paperless screening system continually updated with changes in employment laws. To learn more, visit www.esrcheck.com/Technology-Solutions/.

NOTE: Employment Screening Resources® (ESR) does not provide or offer legal services or legal advice of any kind or nature. Any information on this website is for educational purposes only.

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