2019 HRO Today Magazine’s Baker’s Dozen Customer Satisfaction Ratings for Pre-Employment Screening

Written By ESR News Blog Editor Tom Ahearn

Employment Screening Resources® (ESR) – a leading global background check firm – has been named to the 2019 HRO Today Magazine’s Baker’s Dozen Customer Satisfaction Ratings for Pre-Employment Screening, ranking third on the lists of Overall Enterprise Leaders and Enterprise Quality of Service Leaders, and in the top ten for Enterprise Breadth of Service Leaders and Enterprise Size of Deal Leaders.

“ESR is deeply honored to have been ranked by the HRO Today’s Baker’s Dozen as one of the top three overall background screening providers for their Overall Enterprise Leader and Enterprise Quality of Service Leader categories,” said ESR founder and Chief Executive Officer (CEO) Attorney Lester Rosen, who founded ESR in the San Francisco Bay Area in 1997.

“ESR’s People Over Profit philosophy translates to something special for our clients and their candidates. We are very grateful to our clients for expressing their feedback as part of the HRO Today’s Baker’s Dozen – their voice matters greatly to ESR and there is no higher praise. We are very proud of our team of dedicated employees who provide our customers with an outstanding level of service each and every day,” added Rosen.

ESR has been named to the HRO Today Baker’s Dozen list for two years in a row. ESR was also named to the 2018 HRO Today’s Baker’s Dozen for Top Pre-Employment Screening Services. Along with being named to the HRO Today’s Baker’s Dozen for two years in a row, ESR won the 2018 HRO Today TekTonic Award that recognizes innovation and disruption in the world of HR and recruiting technology for ESR Assured Compliance®.

The 2019 HRO Today’s Baker’s Dozen Customer Satisfaction Ratings for Pre-Employment Screening were based solely on feedback from buyers of the rated services. HRO Today collected feedback annually through an online survey distributed to buyers and the response data for all providers with a statistically significant sample size was loaded into the HRO Today database for analysis.

To determine an overall ranking from this data, HRO Today analyzed results across three subcategories: service breadth, deal sizes, and service quality. Using a predetermined algorithm that weighed questions and categories based on importance, they calculated scores in all three subcategories as well as an overall score. These scores were the basis of the Baker’s Dozen Customer Satisfaction Ratings.

For the 2019 rankings, HRO Today – a property of SharedXpertise Media – distinguished the Enterprise and Midsize program lists by the overall score. The top 13 highest were considered enterprise providers, while the next group of 13 were categorized as midsize programs. The 2018 rankings divided the lists by size of deal, then ranked each provider based upon their overall score within each of the two segments.

“We all know that the best workforce leads to better business outcomes, and that means a steady flow of great new hires. Pre-employment screening is a key part of this process. HRO Today has screened the screeners to find out which are the best,” HRO Today and SharedXpertise CEO Elliot Clark stated during the announcement about the Baker’s Dozen results made on November 18, 2019.

HRO Today offers the broadest and deepest reach available anywhere into the HR industry, with magazines, web portals, research, e-newsletters, events, and social networks reaching over 180,000 senior-level HR decision-makers that rely heavily on the HRO Today’s Baker’s Dozen rankings across six different categories when selecting an HR service provider. To learn more about HRO Today, visit www.hrotoday.com.

Employment Screening Resources® (ESR)  – which has offices in Sacramento and the San Francisco Bay Area in California – is accredited by the Professional Background Screening Association (PBSA), undergoes annual SSAE 18 SOC 2® Type 2 audits, adheres to the Privacy Shield Framework, and complies with the General Data Protection Regulation (GDPR). To learn more about ESR, visit www.esrcheck.com.

NOTE: Employment Screening Resources® (ESR) does not provide or offer legal services or legal advice of any kind or nature. Any information on this website is for educational purposes only.

© 2019 Employment Screening Resources® (ESR) – Making copies or using of any part of the ESR News Blog or ESR website for any purpose other than your own personal use is prohibited unless written authorization is first obtained from ESR.