Written By Digital Content Editor Thomas Ahearn
“Americans are wary and sometimes worried” about the use of Artificial Intelligence (AI) systems such as ChatGPT in workplaces and a majority of them oppose AI use in making final hiring and firing decisions, according to a Pew Research Center survey titled “AI in Hiring and Evaluating Workers: What Americans Think.”
The survey released in April 2023 found Americans opposed the use of AI by employers in making final hiring decisions by a margin of 71 percent to 7 percent and opposed employers using AI analysis of job performance to decide whether someone should be fired by a margin of 55 percent to 14 percent. Other key survey findings:
- 66 percent of U.S. adults say they would not apply for a job with an employer using AI for hiring decisions.
- 62 percent of U.S. adults believe AI will have a major impact on jobholders overall in the next 20 years.
- 47 percent of U.S. adults oppose the notion that AI should be used in deciding if an employee gets promoted.
- 47 percent of U.S. adults think AI is better than humans at evaluating all job applicants in the same way.
- 41 percent of U.S. adults oppose the use of AI in reviewing job applications.
When asked about the potentially beneficial or harmful effects of AI in workplaces, the survey found 32 percent thought AI would hurt more than help, 32 percent thought the benefits and harms of AI will be equally split, 22 percent were not sure about the potential effect of AI, and 13 percent thought AI would help more than hurt.
The American Trends Panel (ATP), created by Pew Research Center, is a national panel of randomly selected U.S. adults who participate via self-administered web surveys. Data in this survey was drawn from the panel wave conducted from December 12, 2022, to December 18, 2022. A total of 11,004 panelists responded.
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