Case Study - Team Rubicon:
Team Rubicon is a disaster response organization comprised of more than 70,000 military veterans, first responders, and skilled civilians dedicated to serving those impacted by disasters. The nonprofit organization assists communities across the country with incident management in coordination with other agencies, damage assessments, disaster mapping, debris management, hazard mitigation, and expedient home repair all with no cost to disaster survivors. Internationally, Team Rubicon volunteers typically provide emergency medicine services and primary care to disaster stricken communities.
ESR implemented an integrated and streamlined background check solution that sought to gain every process efficiency possible. The solution enabled Team Rubicon ‘Greyshirts’ to move quickly and easily complete their background checks for faster deployment into the field.
With the technology working seamlessly, Team Rubicon needed background checks completed ASAP. ESR eliminated barriers with fast turnaround times and hands-on personalized customer service. With ESR’s solution, Team Rubicon immediately saw significant improvements to turnaround time. Where average background screening previously took 7 to 10 days, background checks with ESR now take less than 3 days. The quick turnaround also impacts volunteer experience by reducing the time it takes for a volunteer to get to the field.
The added feature enabling volunteers to pay for their own background check as a donation to Team Rubicon increased donations and reduced staff time and costs. Team Rubicon’s accounting department was thrilled at the significantly reduced number of reimbursement checks that previously had to be manually printed, signed, and mailed.
Team Rubicon didn’t have time to worry about keeping up with the myriad of jurisdictional/legislative requirements that mandate unique disclosure and adverse action processes when conducting global screenings. With ESR Assured Compliance®, Team Rubicon had peace of mind knowing their teams were receiving current and up-to-date documents required by federal, state, and local laws. As a result of its partnership with ESR, Team Rubicon’s 75-person staff now has more time to dedicate to other deployment duties and responsibilities due to realized efficiencies.
ESR’s solution was put to the test during the 2017 hurricane season with the arrival of major, back-to-back hurricanes - Harvey in Houston, Irma in Florida, Maria in the Caribbean - and then wildfires in the West. ESR supported the screening of over 6,000 new volunteers over a three-month period while maintaining service levels and turnaround time standards – a testament to ESR’s scalability during spikes in volume.
With an ESR Solution, Team Rubicon was able to get volunteers deployed quicker, reduce costs, and gain efficiencies, which translates to a significant time savings. If you would like to donate or learn more about Team Rubicon, please visit TeamRubiconUSA.org or reach out to ESR Vice President of Strategic Growth Dawn Standerwick at [email protected].
ESR’s solution resulted in 20% faster onboarding.
Saved an estimated 20 hours per month in staff time through realized efficiencies.
Cut 2,000 less reimbursement checks to TR members each month during high volume.
Enabled TR to screen and onboard over 6,000 new volunteers in a three month period - the largest number of new volunteers ever added in that timeframe.
Reduced costs to Team Rubicon for background checks by enabling members to pay for their own background checks by 44% since inception.