Written By ESR News Blog Editor Thomas Ahearn
Employment Screening Resources® (ESR) – a leading global background check provider headquartered in California – is using best practices for background check processing during the Coronavirus (COVID-19) pandemic to help its clients adjust to the new normal while operating under a business continuity plan.
“ESR has implemented its business continuity plan, which in large part involves our employees working remotely. We are doing this in full compliance with our Written Information Security Policy,” stated ESR Vice President of Operations Kirk Bogue.
“As always, no client or applicant data will reside anywhere but fully encrypted on our secure collocated database servers,” explained Bogue. “The only difference will be how we access and process background check requests. Client services will be available during normal business hours at the same numbers.”
ESR implemented telecommuting for employees after Sacramento County – where ESR’s production center is located – issued a public health directive on March 17, 2020. To slow the spread of COVID-19, California Governor Gavin Newsom issued a statewide stay at home order on March 19, 2020.
ESR recognizes the impact of the COVID-19 outbreak and efforts to contain the further spread of the virus have necessitated difficult decisions from governments, businesses, and educational institutions, which are increasingly affecting the completion of background screenings for employment purposes.
As more schools, businesses, and government offices – including courthouses – reduce hours or close entirely in response to the COVID-19 situation, ESR has made and will make additional changes in search processing procedures to maximize rates of completion and provide the best possible turnaround times.
ESR is providing its clients with a list of court closures in the United States and internationally that is updated daily and available through ESR’s Client Portal. ESR’s policy regarding the handling of verifications impacted by employer or educational institution closures can be also be found in the portal.
While clients should expect extended completion turnaround times for verifications and court records searches due to the Coronavirus, ESR will provide flexible options regarding employment and education verifications when a source is closed due to COVID-19 related reasons.
Regarding international searches, ESR will inform clients about the countries where international criminal history searches are temporarily unavailable. ESR will also let clients know if they can expect delays in international education verifications due to school closures in certain countries.
The Centers for Disease Control and Prevention (CDC) has released guidance for employers about COVID-19, a respiratory illness that can spread from person to person. As of April 1, 2020, the United States leads the world with nearly 190,000 confirmed Coronavirus cases, according to research from Johns Hopkins University.
Employment Screening Resources® (ESR) hopes you and those you care about stay safe during the Coronavirus outbreak. ESR clients that have questions about the current situation may call (888) 999-4474 or email [email protected]. To learn more about ESR, please visit www.esrcheck.com.
NOTE: Employment Screening Resources® (ESR) does not provide or offer legal services or legal advice of any kind or nature. Any information on this website is for educational purposes only.
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